We have trained applications and engineering specialists to provide you with 24 hour support and assist you in, maximising productivity and minimising downtime.
- Access to telephone support through our hotline service
- 24 hours on 1800 984 422 in Australia, and 0508 984 422 in New Zealand
- Via email on (techsupport@stago.com) can also be provided during office hours (+10 EST)
- Email support can also be provided (techsupport@stago.com) during office hours (+10 EST)
- A full range of instruments are available on site to assist in providing over the phone troubleshooting
- Troubleshooting application or instrument issues
- Regular maintenance of instrumentation
- Ongoing guidance provided by Applications and Engineering staff
- Assistance in External Quality Control
- Interpretation
- Corrective and Preventative action