Ongoing Technical Support

We have trained applications and engineering specialists to provide you with 24 hour support and assist you in, maximising productivity and minimising downtime.
  • Access to telephone support through our hotline service
    • 24 hours on 1800 984 422 in Australia, and 0508 984 422 in New Zealand
    • Via email on ( can also be provided during office hours (+10 EST)
    • Email support can also be provided ( during office hours (+10 EST)
    • A full range of instruments are available on site to assist in providing over the phone troubleshooting


  • Troubleshooting application or instrument issues
  • Regular maintenance of instrumentation
  • Ongoing guidance provided by Applications and Engineering staff
  • Assistance in External Quality Control
    • Interpretation
    • Corrective and Preventative action